Frequently Asked Questions
• When Do I need to place my order?
As soon as possible, we reserve according to first come first serve. Typically, people start with table, chairs, and delivery for any event then go from there.
• How can I place an order?
You may place an order over the phone, fax, e-mail, or simply walk-in. If you send an order via e-mail or fax please include: full name, phone number, address, event date, event address, event contact. Also, please follow up with an order if you send through e- mail or fax to make sure your request was received and is available.
• How much of a deposit do I need to place an order?
We ask 50% of the reservation contract and give five days from the day you place the
order. If you need to arrange a payment plan we will be happy to work with you.
• When is my balance due?
Deliveries need to be paid in full ten business days before delivery date. Customers who choose to pick up may pay their balance upon arrival excluding specialty ordered items and orders with linens.
• How will my items arrive?
Tables and chairs are delivered stacked and ready to be set and arranged. Set-up of table and chairs may be purchased for a fee. A basic diagram of set-up is required before delivery for set-up. Some items will require assembly such as canopies, dance floors, staging, etc. in which case the GYC crew members will ask for specific onsite placement. It is important for the onsite person to know the placement of delivered items. Dishes, glassware, and flatware will come in crates wrapped, cleaned, and ready for use. Linens arrive pressed, hung, bagged, labeled, and carefully placed in crates ready for use.
• How do I need to return my items?
Tables and chairs should be broken down and stacked as close to the way they were left. Dishes, glassware, and flatware needs to be free of food, rinsed, and placed back into the container which was provided. Linens need to be free of food and foreign objects (i.e. Tape, staples, and pins) and placed back into the provided crates. Please do not put linens into bags; this may subject them to mildew damage. Always check into the office when returning items to the warehouse. We need to make sure the paperwork is pulled and you get credit for the return.
• What is the charge to deliver?
The delivery charge is priced round trip and depends on the location. Typical deliveries are Wednesdays through Fridays between the time windows of 9am-4:30pm. Pick-ups are normally Mondays and Tuesdays between 9am-4:30pm subject to the discretion of Got You Cover’d. Please plan ahead and allow plenty of time for your rentals to arrive. We do deliver on weekends, prices are determined by your order and run slightly more than delivery during office hours. You may request a time frame for your delivery which we will do our best to accommodate. But please keep in mind your delivery may not be the only delivery that day and contingencies could delay the schedule. Should you need a timed delivery GYC will accommodate for the said fee.