FAQ's

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Questions

  1. What are your typical delivery times?
  2. How much is your delivery fee?
  3. How far in advance do I need to reserve my items?
  4. What do I need to reserve my items?
  5. Can I change my quantities after reserving my items and paying the deposit?
  6. What is your refund/cancellation policy?

Answers

  1. What are your typical delivery times?

    We typically deliver your items on the Friday before your event and pick them up the following Monday. However, we can accommodate weekend, weekday, and same day deliveries and pickups for an additional charge.

  2. How much is your delivery fee?

    Our delivery fee varies based on where your items are being delivered to. Call us to get pricing for your specific location.

  3. How far in advance do I need to reserve my items?

    We recommend reserving your items as soon as possible so we can ensure your preferred styles and quantities will be available. It’s always a good idea to reserve items to accommodate your maximum expected guest count.

  4. What do I need to reserve my items?

    Upon reserving your items, we require a 50% deposit. We accept Visa, Mastercard, or check.

  5. Can I change my quantities after reserving my items and paying the deposit?

    You may make adjustments or modifications of any kind to your order via phone or email. Final confirmation of linen orders are to be completed two weeks prior to your delivery date to ensure that they will arrive in time. All other items must be confirmed and finalized one week prior.

  6. What is your refund/cancellation policy?

    All items require a non-refundable 50% deposit at the time the order is placed. Orders cancelled less than two weeks before scheduled delivery date, refused upon delivery, or not picked up by the customer will be charged in full.